Dallas-based Southwest Airlines apologized to customers Monday as it canceled more than 2,700 flights nationwide, more than two-thirds of its schedule, as it...
Dallas-based Southwest Airlines apologized to customers Monday as it canceled more than 2,700 flights nationwide – more than two-thirds of its schedule – as it tries to recover from an operational meltdown stretching back to an arctic storm on Thursday.
After arriving in Dallas for a connecting flight around 3:30 p.m., the airline consistently delayed their flight to their final destination for several hours, finally canceling it sometime after midnight. The mom and son spent a sleepless Sunday night sitting in a long line in the airport’s corridor — hopeful to rebook their flight to Albuquerque, N.M., where they had plans to ski.
By the time they reached the ticket counter at 6 a.m., Biernet said she decided she wanted to return home to Little Rock. She arrived at the Budget kiosk early in the morning to rent a car and arrived back home around 2:30 p.m. Monday. “With consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our customers and employees in a significant way that is unacceptable,” Southwest said in a statement. “And our heartfelt apologies for this are just beginning.”
In a memo sent to employees Sunday, Chief Operating Officer Andrew Watterson said Southwest’s systems are “overmatched in situations of this scale.” “They are trying to stop the dominos falling,” Montgomery said. “We have another big travel holiday right around the corner with New Year’s Eve.”
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