Here are some innovative ways that organizations can develop a culture that values soft skills.
In today's hybrid world of work, soft skills need to be given the same prominence as hard skills in every role within an organization. Soft skills are human traits that are not necessarily measurable, but play a pivotal role in quantifiable performance.
Employers who rely on teams that only possess hard skills only get so far. They achieve functional prosperity, which is limiting because it depends on everything staying the same. Any changes could result in negative performance because their teams do not have the skills needed to cope. A 2019 global talent trend report revealed thatDeveloping soft skills within an organization is an ever-evolving process because we live in an ever-evolving society.
Assessing soft skills is still a challenge for organizations, primarily because it's not easily quantifiable. Performance reviews have a smaller section on soft skills and focus more on quantifiable targets, giving the wrong idea of what's more important. A way around this dilemma is to focus on creating a proactive culture of developing and rewarding soft skills that lead to better performance.1.
Proactive training is where a real-life case is identified that will arise in the near future and the team is trained to develop a series of tactics, procedures and protocols to manage this scenario. Proactive training is incredibly valuable in providing these real-life scenarios to teams and showing them the importance of preparation, collaboration, communication, delegation and much more.
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