Questioning whether an identity check was done, the man revealed that the passport was given to a Malay man even though he is Chinese.
SINGAPORE: SMRT has apologised to a Singaporean man after a passport he lost on board one of its buses was returned to the wrong person. The man, who had to file a police report to prevent the other party from using his passport for illegal purposes, has revealed that the passport was given to a Malay man even though he is Chinese.
“In the meantime, I went home to check if I had dropped my passport at the bus stop. I returned to the bus interchange 15 minutes later and learnt that someone had claimed my passport. The person who collected my passport had a Malay name, and he didn’t respond when I tried to contact him using the phone number he wrote on the form,” Huang explained.
Huang said: “I visited the embassy twice — to submit the application and to verify the accuracy of the information. I have to wait more than a month before I can get a new passport.” He also had to take two days off work to handle the situation.Vincent Gay, Deputy Managing Director of SMRT Buses, confirmed that the staff involved failed to adhere to the necessary verification procedures.
Malaysia Latest News, Malaysia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
8 suspects identified in kidnap-killings of Chinese national, Chinese-American in the PhilippinesBoth victims reportedly travelled to the Philippines in late June to seek business opportunities but ended up being abducted, held for ransom and eventually killed.
Read more »
China urges Philippines to punish killers of Chinese citizenA Chinese American was also murdered, says the Chinese Embassy in the Philippines.
Read more »
Man files police report over passport returned to wrong person at bus interchange; SMRT apologisesA short trip across the Causeway turned out to be a nightmare for one man, who had his passport claimed by someone else. Huang Xunxing (transliteration), 45, told Shin Min Daily News he took a bus and arrived at Woodlands Checkpoint at about 9.15am on July 20. He was travelling to Johor Bahru to run some errands. He discovered that...
Read more »
Stomper praises SMRT bus captain for first-class service day and nightA bus captain has been commended for going the extra mile for his passengers.
Read more »
Tap and donate to charity at 8 MRT stations, 2 bus interchanges till SeptemberProceeds from the SMRT fund-raiser will go towards charities under the President’s Challenge.
Read more »
Singers Amni Musfirah and Shazza get closer to their roots while practising for NDP showAmni, who usually performs pop and R&B songs, hired a Malay traditional voice teacher.
Read more »