pstrongOne in three will abandon a bank application after 10 minutes./strong/p pSingaporeans have a low tolerance for inefficient digital experiences when opening bank accounts online, with 63% expecting to answer only 10 questions or fewer or they will abandon a personal bank account application, FICO reported.
Singaporeans have a low tolerance for inefficient digital experiences when opening bank accounts online, with 63% expecting to answer only 10 questions or fewer or they will abandon a personal bank account application, FICO reported.
However, this “cumbersome and time-consuming” identity verification process has prompted one in five customers to stop or reduce their use of existing personal bank accounts and credit cards. One in four have abandoned credit card applications for the same reason, and 17% have given up on mortgage loan applications.
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