Seventy-eight individuals and teams were lauded at the annual SIA CEO Service Excellence Awards.
Customer services agent at SIA New York, Noble Shaji; Chief stewardess Ng Wei ling; and Flight steward Maverick Lim.
In the hours that followed, Mr Lim, 30, went beyond the call of duty to see the passenger safely to his hotel in Singapore and back to the airport the next morning for his new connection. The man, in his 70s or 80s, appeared lost as his late wife had handled all the paperwork when they travelled. Since her death, he had not left New Zealand.
Mr Lim stayed in touch with the elderly man for a short while after, and the two planned to meet while the steward was in Frankfurt. But the meeting had to be cancelled as the man was busy.‘Make merry while we still can’: Ex-crew members of SIA and its predecessor get together
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