Shopify has conducted quiet layoffs in recent weeks. Big AI plans have workers worried a larger cut is on the way.
The goal, executives said during a recent town hall, is to make it easier for merchants to get answers to simpler questions without having to involve Shopify employees unless necessary. This may mean that support advisors' overall work volume decreases, but that the time they spend on each case increases.
The tone of the updates spooked employees. One Support employee told Insider that after viewing the town hall, they felt their firing would be inevitable. During a question-and-answer session at the end of the town hall, an employee asked how support advisors could be reassured that their jobs are safe. Shopify's first round of layoffs last July hit its Support division hard, and the company conducted a second round of layoffs in May.
"My encouragement here is always to lean in on how else each and every one of us can add value," he said. Got a tip? Contact this reporter at [email protected], [email protected], or on the secure messaging app Signal at 889-2143 using a non-work phone. Subscribe to push notifications
Malaysia Latest News, Malaysia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
I quit my job as a Walmart exec and sold my condo to go live in an RVInsider tells the global tech, finance, markets, media, healthcare, and strategy stories you want to know.
Read more »
How 'South Park' creators Matt Parker, Trey Stone earned, spend $1B'South Park' creators' net worth: How Matt Parker and Trey Stone built a $1 billion empire and how they spend their wealth.
Read more »
Peter Thiel paid staff extra $1,000 a month to live near office: bookPeter Thiel paid staff an extra $1,000 a month if they lived close to the office so they were more likely to work late, book says
Read more »
38 cities where rent is quickly getting more affordable: ReportRent growth has plummeted to a two-year low as inflation continues to cool — and apartments in these 38 cities are getting more affordable fastest
Read more »
We tested what Elon Musk's 'Burnt Hair' perfume really smells likeWhat does Elon Musk's 'Burnt Hair' perfume really smell like? We asked our newsroom to do a blind test of the new fragrance.
Read more »
Meet the new Mark Zuckerberg: layoffs, cage matches, and profitsInsider tells the global tech, finance, markets, media, healthcare, and strategy stories you want to know.
Read more »