Shopee has an On-Time Guarantee where buyers can claim free voucher if the delivery is late. However, there's a catch. Here's what you need to know.
has officially launched its On-Time Guarantee programme where customers can be compensated with free vouchers if their parcel delivery is late. According to Shopee, the On-Time Guarantee Programme assures customers that they can receive their parcels with predictability backed by Shopee’s established fulfilment practices.The new programme provides a guarantee that buyers will receive their order within the Estimated Delivery Date displayed at the time of order.
There are three areas where you can view the On-Time Guarantee delivery date. This includes the Product Details page itself, the check-out page and also the Orders Details page after the transaction is completed. As indicated in the status, you will be eligible to receive a RM5.00 discount voucher if your order arrives after the specified date.If your Shopee delivery is late, the voucher will appear on the Orders Details Page. To claim the RM5.
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