PETALING JAYA: Shangri-La Kuala Lumpur projects a positive outlook for the year, driven by robust recovery post-pandemic, according to its general man...
Kaeflein says Shangri-La KL’s primary target in 2024 is to enhance guest satisfaction by providing exceptional hospitality experiences, while optimising operational efficiency.
“We aim to achieve this by focusing on service excellence, innovation and sustainable practices across all aspects of our operations. We want to be the best-loved company in the industry, fostering deep connections with our guests and exceeding their expectations at every touchpoint,” he added. He said industry players must persist in adjusting to an environment where there is a growing drive towards seeking unique experiences. He pointed out that the prevalence of social media and constantly connected society exposes all to global happenings, shaping perspectives in new ways.
As part of its efforts to operate sustainably, the Shangri-La group has begun to phase out plastic usage at meetings and events across its hotels. Furthermore, it aims to reduce the hotels’ usage of single-use plastics per occupied room by 50% by 2026, using the 2019 level as a baseline, through offering filtered water in glass bottles and mobile water dispensers.
“Embracing this trend requires us to integrate sustainable practices into our operations and curate wellness-focused offerings that align with the preferences of today's conscious travellers,” he said. Kaeflein said that the legacy of Shangri-La Kuala Lumpur is deeply rooted in the history and nostalgia surrounding the brand.
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