SINGAPORE: All 68 attendees of the Singapore Sky Lantern Festival who filed a report with the Consumers Association of Singapore (CASE) will receive a full refund, said CASE
The lanterns at the Singapore Sky Lantern Festival were meant to float in the sky for five to 10 minutes while being tethered to the ground via 60m-long strings. who filed a report with the Consumers Association of Singapore will receive a full refund, said CASE on Wednesday .
Instead, the organiser told attendees on the day that "unforeseen circumstances" meant that burning candles were substituted with LED ones. In addition, lanterns were tied to barricades, as opposed to being suspended in the air. Some are informed by personnel at the location that they can request for a refund via the website of ticketing platform Eventbrite.SDC says the event was organised by a third party, Asian Couture and Boutique, which rented the venue. It adds that the event could only continue with music entertainment as the organiser was unable to obtain the required licences and clearance to meet safety requirements.
CASE says in an update that it has received a total of 32 consumer complaints. CASE president Melvin Yong says consumers should be entitled to a full refund given the circumstances surrounding the event."I am delighted that CASE and Asian Couture and Boutique have reached an agreement to provide full refunds to affected consumers," said CASE President Melvin Yong.
The Google listing for the organiser, Asian Couture and Boutique, states that it is"permanently closed". The latest post on its Facebook page is dated Apr 8, 2022, although comments on this post, relating to the lantern event, are from as recent as Mar 8 this year.
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