Senators grill local airlines over passengers’ woes READ MORE:
Senators on Wednesday chided local airlines following complaints by airline passengers about overbooking, offloading and booking glitches.
Senator Grace Poe said she believes relevant government agencies, such as the Department of Transportation, should also be blamed for the state of affairs.“The airlines shouldn’t take the brunt of the airline passengers’ complaints. The airport and the policies of the DOT should also be scrutinized if they are also part of the problem. Sometimes, the problem is not with airlines but also with our airports,” said Poe, who chairs the Senate committee on public services.
He also spelled out the challenges besetting the global aviation industry that have direct impact on the operations of Cebu Pacific and other airlines. Senator Raffy Tulfo also bewailed the regulators, particularly the CAB, which merely conducted meetings every time glitches involving flights happened.Cagayan de Oro City Rep. Rufus Rodriguez, meanwhile, urged Congress to suspend Cebu Pacific’s legislative franchise as punishment for its “lousy, terrible” service.
“Even if that is true, that’s their own lookout. The public should not be made to suffer for their inefficiency. But to me, that is just an excuse. The issue is not about the availability of spare parts or maintenance but Cebu Pacific selling plane tickets when they don’t have the necessary aircraft to carry passengers for whatever reason. They should stop selling tickets, period!” he said.“The airline says, ‘Every Juan can fly.
“I think that if the fare rates are comparable, Filipinos would prefer to take Philippine Airlines. PAL, with its newly installed young leadership, should try to regain its top spot as most preferred domestic and international carrier,” he said.“Cebu Pacific acknowledges the difficulties and frustrations that our passengers have been experiencing lately.
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