Need to repair your phone but afraid to let technicians unlock it? Samsung's new 'repair mode' gives repair personnel access while locking out personal data.
Gadgets break all the time, it’s unavoidable. Whether it’s a cracked screen or a failing battery, a trip to the service centre is inevitable. Therein lies a conundrum, however: technicians need to get into your device to troubleshoot the issue, but our phones, tablets and computers are a treasure trove of personal information that we don’t want to fall into the wrong hands.
Thankfully, Samsung is introducing a new feature that will give repair personnel the required access while also keeping them out of your privileged information. The company is rolling out a ‘repair mode’ to its previous-generationflagships, essentially presenting a blank slate without users having to perform a factory reset. The catch? It’s currently only available in its home market of South Korea.
According to a translated press release, ‘repair mode’ can be accessed under ‘Battery and Device Care’ in the phone’s settings. Once selected, the device will reboot and lock out personal data such as such as photos, messages, and accounts, only allowing the default apps to be used. You can return your phone to normal after the repair by exiting ‘repair mode’ and entering your unlock pattern or using your fingerprint.
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