MANILA, Philippines — Passengers affected by the technical issue that barred flights in and out of the country on New Year’s Day should be given the option to get a reimbursement similar to the
Salceda, chair of the House of Representatives Committee on ways and means, said in a statement that the Civil Aviation Authority of the Philippines should classify the technical glitch on Sunday as a “safety reason” to make full reimbursement an option for passengers who had to endure heavy traffic, long queues, and uncertainty of departure on Sunday.
“The JAO apparently does not have a provision for when it’s clearly the fault of the administrative agencies. So, the least the CAAP can do is certify this event as a safety reason for the cancellation so that the reimbursement mechanism can be set into motion,” he added. The flight delays and cancellations were caused by both the commercial and backup uninterruptible power supply of the Communications, Navigation and Surveillance Systems for Air Traffic Management malfunctioning.
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