Bank of Kigali has launched a new private banking service offering a personalized and exclusive banking experience to clients to enhance the quality-of-service delivery and value for money.
The new product launched on September 15 allows an individual BK client to interact with a relationship manager who is in charge of handling their bank account, responds to their financial inquiries, transactions, and other services without necessarily walking in at the branch.
According to Yves Kayihura, Head of Retail Banking at BK, the product is specific to clients with monthly earnings of Rwf2.5 million who are willing to be members of this club, paying a monthly fee for the services. He said that the centre, hosted at MTN Rwanda headquarters, Nyarutarama, will initially provide this service based on the latter eligibility requirements but will later include other segments.Diane Karusisi, the CEO of Bank of Kigali, said that this is in line with the government's objective of development by bringing services closer to the people while honouring the clients' trust in the lender.
"We wanted to reach closer to our distinguished clients by allocating them a specialized customer relations officer who will serve them with financial advisory services including saving, investment, and insurance, among others." While representing BK clients, Athanase Rutabingwa, a partner at MRB Attorneys, welcomed the development saying it is a timely innovation that gives value to individual clients of the lender.Get the latest in African news delivered straight to your inbox
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