'After further conversation, Ticketmaster have agreed with us that many of the fees being charged are unduly high,' Smith tweeted. Smith said the company agreed to offer a $5-10 refund per ticket for verified fan accounts 'as a gesture of goodwill.'
Cure fans who already bought tickets will get their refunds automatically, Smith said, and all future ticket purchases will incur lower fees.
The announcement came a day after Smith shared his frustration on Twitter, saying he was"as sickened as you all are by today's Ticketmaster 'fees' debacle. To be very clear: the artist has no way to limit them."sharing that they paid over $90 in fees for a $80 ticket.Taylor Swift fans waited hours , paid high fees and weathered outages on the Ticketmaster website to try to score tickets to her Eras Tour. A day before the tickets were set to open to the general public, the company canceled the sale due to"extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand."In a statement on Instagram, Swift said it was"excruciating for me to watch mistakes happen with no recourse.
— the company that owns Ticketmaster — and the lack of competition in the ticketing industry. Meanwhile, attorneys general across many states initiated consumer protection investigations, Swift's fans sued the company for fraud and antitrust violations and some lawmakers called for Ticketmaster to be broken up.Copyright 2023 NPR. To see more, visit https://www.npr.org.
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