Some retailers are now issuing lifetime shopping bans to longtime customers who they believe have returned too frequently. Terms like 'unusual and unreasonable' and 'patterns of ordering and returning items' are used as reasons for deactivating accounts and restricting or cancelling orders.
Most companies have return policies that allow you to bring back a purchase for either an exchange or your cash back. Sometimes that dress does make you look fat, and you want to swap it for a size 14. Woolies won't judge you for putting on a few inches over the holidays, and there's a system for that. Unfortunately, where there is a system, people will abuse it. In 2023 alone, people returned an estimated $816 billion (R15 trillion) worth of merchandise for various reasons.
Some of the shoppers were legitimate, while some returned their goods as frequently as they bought them, also known as 'Return grift'. Some retailers are now issuing lifetime shopping bans to longtime customers who they believe have returned too frequently. What defines 'too much, too often' can be ambiguous. These companies still offer a free return policy, but set a specific cash amount or frequency that would result in a lifetime ban. Terms like 'unusual and unreasonable' and 'patterns of ordering and returning items' are used as reasons for deactivating accounts and restricting or cancelling orders
Return Policy Merchandise Abuse Lifetime Ban Frequent Returners Shopping Bans Deactivating Accounts Restricting Orders Cancelling Orders
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