Retail workers are fed up and rage-quitting, and the tight labor market could help them score the better pay and benefits they've demanded for years
Now, a tight labor market could give these employees unprecedented power to demand lasting changes in the industry, experts say.
In the twilight of the pandemic, the evidence seems to point toward certain important gains for retail workers — like small, permanent pay increases as well as more leverage for and choice of individual prospective employees. But that doesn't mean that a complete overhaul of retail work is imminent.
"I don't think we're at a point where workers have permanently gained the upper hand, but I would be cautious about saying exactly when the power is going to shift back more to employers," he said.
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