Without the benefit of face time, disagreements can easily be left unaddressed or quickly spiral out of control.
Because you don’t have a shared context—you’re not sitting in the same building, experiencing the same weather, seeing the same things—it’s easy to make assumptions about how your colleague feels or why he is acting the way he is. If he’s always late to your weekly call, you might presume that he doesn’t respect your time or he’s not committed to the project. “Our natural reaction is to make personal attributions when something goes wrong, rather than situational attributions,” explains Hinds.
If you can’t visit in person, Mortensen suggests spending the first 5-10 minutes of a meeting talking about your work contexts. You can say, “Tell me something I don’t know about you or your office” or share information about your own situation—what your office looks like, who you sit next to, what’s happening outside. Consider giving your colleague a tour of your office on Skype or FaceTime.
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