CEO and cofounder of Catchpoint, the Internet Resilience company. Read Mehdi Daoudi's full executive profile here.
, the role of the CIO has evolved, now wielding dynamic leadership, shaping innovation and resilience within organizations. This post focuses on key strategies that empower CIOs to steer growth, foster innovation and ensure adaptability in the face of multifaceted challenges.This is table stakes, providing solutions that allow the company to grow revenue.
The recommendation? Understand your capacity to adapt regarding availability, performance, reach, and reliability across digital and non-digital assets. Equally vital is reach. Neither uptime nor performance matters if customers, employees and partners cannot reach business-critical services from wherever they are in the world. When you have consistently achieved the state of being up , fast and reachable over periods of time, then you have achieved a state of reliability. And when you have achieved reliability even under adverse conditions, you have achieved resilience.
Additionally, while HR oversees employee satisfaction surveys, your team should analyze these for insights, correlating them with business KPIs. Happy employees and partners foster content customers, so you’ll want to manage their experiences. To do this, partners like HR and vendors like your SaaS or cloud providers must be part of strategic programs residing in this new CIO charter.
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