A new survey ranks the best airlines in the U.S.—and the worst airlines in America.
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Coming in second of The Points Guy’s list is Southwest Airlines, which gets high marks for customer satisfaction, bag/change fees and award availability. Southwest was docked for its lack of airport lounges. United ranked in the third spot, while Alaska Airlines came in fourth. Coming in at the bottom of the list is Allegiant Air, a low-cost carrier that operates scheduled and charter flights. Frontier—another low-cost carrier—came in next to last.
Ewen says the thing that surprised him most in the new ranking is that the removal of many change and cancellation fees by the legacy carriers—which started in late August/early September 2020—didn’t have more of an impact on the Costs & Reach section. “Southwest has typically reigned supreme in this area, and while that gap narrowed slightly, it still was well ahead of its nearest rival ,” says Ewen.
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