Brisbane mechanic Michael Reynolds was due for a hard-earned holiday, so when he saw a second-hand caravan selling for just $5900 he jumped at the chance to buy it. 9News
mechanic Michael Reynolds was due for a hard-earned holiday, so when he saw a second-hand caravan selling for just $5900 he jumped at the chance to buy it.But that holiday never happened.Instead, for the last two months, Reynolds has found himself stuck in a banking nightmare after making one tiny mistake which saw his $5900 seemingly vanish without a trace."The seller had written his bank details down on a bit of paper," Reynolds said.
Within five minutes of the transaction, Reynolds said he was on the phone with his ANZ bank manager to alert him to the error. "All ANZ would tell me was that a trace had been done and the funds couldn't be recovered," Reynolds said.Wanting to know more about what actually happened, Reynolds said he went into a Suncorp Bank branch and tried to transfer $100 in person to the wrong bank account number to which he had paid the $5900.Reynolds was told that Suncorp Bank account numbers were all nine digits in length, whereas he had typed in eight.
The ePayments Code states if the customer who transferred the money to the wrong account notifies their bank within 10 business days, they should have their funds returned - as long they are still in the recipient's bank account. "It's hard to convey the massive runaround I've had," Reynolds said, adding he had cancelled his holiday because of the financial stress and resold the caravan."I've taken days off work to get my head around what's gone wrong."
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