The consumer watchdog also launched a court case against the airline over allegations it falsely advertised 8000 flights it had already cancelled.
Qantas Airways will scrap the expiry date on flight refunds for those whose travel plans were disrupted due to the border closures during COVID-19, facing public pressure whichAll Qantas customers who had their flights cancelled by the airline due to a COVID-19 lockdown up until October 2021 will now be able to request a refund indefinitely, multiple aviation sources who were not authorised to speak publicly told this masthead.
This is the fourth time the company has amended its COVID-19 refund and flight credit policy in an attempt to lower the multimillion-dollar balance owed to customers. Qantas is currently facing a class action on behalf of disrupted passengers who allege they have been unable to be compensated. The consumer watchdog said that Qantas kept selling tickets on its website for an average of more than two weeks, and in some cases for up to 47 days, after the cancellation of the those flights, which were scheduled to depart between May and July 2022.
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Qantas to scrap COVID-19 refund expiry dateThe consumer watchdog also launched a court case against the airline over allegations it falsely advertised 8000 flights it had already cancelled.
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Qantas to scrap COVID-19 refund expiry dateThe consumer watchdog also launched a court case against the airline over allegations it falsely advertised 8000 flights it had already cancelled.
Read more »
‘Not the government’s job’ to keep Qantas profitableShadow Foreign Affairs Minister Simon Birmingham says it is not the government’s “job” to make Qantas profitable amid claims the government blocked extra Qatar Airways flights to keep Australia's airline afloat. “Of course we want to see the national carrier be profitable and for it not to need government intervention or bailing out,” Mr Birmingham told Sky News Australia. “But there’s no transparency around the basis upon which the government formed this decision, and of course, it’s a decision for which the government has given umpteen different reasons now.”
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Qantas boss ‘faces the music’ at Senate cost of living hearingSky News Political Editor says Qantas boss Alan Joyce had to “face the music” at a Senate cost of living hearing over the high price of airfares and a failure to pay back flight credits. Qantas failed to pay back “hundreds of millions” worth of flight credits at a time they were recording record high profits, Mr Clennell said. “The hearing came against this backdrop of the government recently refusing Qatar Airways extra weekly flights into Australia – something that could lower the price of airfares,” he said. “The politicians were into Alan Joyce for his lobbying of government … Joyce was copping it over his salary and how he had fixed his bonus. “The CEO also copped it over how the airline was dealing with flight credits accumulated during the airline shutdown during the COVID pandemic. 'Credits that haven't been paid yet.'
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ANZ’s Elliott says government’s Qantas-Qatar block is ‘disturbing’The CEO of the bank, which itself must run past federal approval to take over Suncorp, has questioned any profit rationale for blocking flights.
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