Qantas has been accused of breaking consumer law by allegedly advertising tickets for thousands of cancelled flights and failing to tell customers about ticket cancellations.
Airways had engaged in false, misleading or deceptive conduct by advertising tickets for more than 8000 flights that it had already cancelled but not removed from sale.
"As we've said from the start of this case, we fully acknowledge that the period examined by the ACCC was extremely difficult for our customers," Qantas said. Qantas went on to claim that all customers on cancelled flights were offered an alternative flight or refund; and that there had been no instances of a "fee for no service" - essentially a "ghost flight".
The carrier said 98 per cent of impacted international passengers were offered "reaccommodation options" on flights within a day of their scheduled departure date. Specialist data analysts had identified that Qantas cancelled almost one in four flights in the period from May to July 2022, with about 15,000 out of 66,000 domestic and international flights from airports in all states and mainland territories in Qantas' published schedule being cancelled, the regulator said.Qantas acknowledged delays taking flights and seats off its website, and said "we sincerely regret that this occurred".
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