Qantas' new boss has apologised to Australians for poor service and has promised to return the airline to a place of pride.
She vowed to fix the national carrier's issues and improve flyers' experience.
A recent Senate inquiry has examined the influence of Qantas over Australia's bilateral air services agreements. Qantas customers have been issued an apology, with new chief executive Vanessa Hudson pledging to restore the airline to a carrier Australians "can be proud of". In a video message released on Friday, Hudson acknowledged Qantas had work to do to win back the trust of customers."We haven't delivered the way we should have and we've often been hard to deal with.The airline was determined to fix the issues, improve the experience of flyers, and support its workers better, she said."We want to get back to the national carrier that Australians can be proud of," the airline chief said.
"We understand we need to earn your trust back, not with what we say, but what we do and how we behave."The apology came amid evidence provided to a
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