A pub owner has clapped back after a customer left a bad review recounting her experience at the establishment. The customer, a woman known only as 'Jo', told how she visited The Cowshed in Nottinghamshire for her sister-in-law's 50th birthday. The bar and restaurant, which has a five star rating on TripAdvisor, shared their version of events from the night in 2020.
A pub owner has clapped back after a customer left a bad review recounting her experience at the establishment. The customer, a woman known only as 'Jo', told how she visited The Cowshed in Nottinghamshire for her sister-in-law's 50th birthday. She claimed that her party had spent a hefty sum of around £700 (€804) on drinks and pizza, only to be asked to leave by 'staff with an awful attitude', because they were deemed too drunk.
The scathing review said: 'didn’t mind taking the £700 though, I have never been spoken to in such a way. Maybe they should open reviews.' It added: 'And, yes, our family member was sick, and yes, we cleaned it up so no members of staff were affected by this. Maybe a course for your staff in customer service wouldn’t go amiss – rude staff, huffing and puffing because they had a large round to bring out.' However, the bar and restaurant, which has a five star rating on TripAdvisor, shared their version of events from the night in 2020, Mirror UK report
Pub Owner Bad Review Customer Experience Establishment Nottinghamshire Birthday Drinks Pizza Staff Attitude Drunk Sick Customer Service Rating Events Mirror UK
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