A psychologist sheds light on the reasons behind people falling for scams and the self-serving bias that makes them believe they are immune to such threats.
A psychologist has shed light on why people may fall for scams, after figures from the national scam response centre (NSRC) showed losses of more than RM1 billion recorded from tens of thousands of online scams over the past year alone. Victor Goh said the tendency to fall prey to scams could be attributed to what is known as the “ self-serving bias ”, where people believe they are somehow immune to such threats.
He said this leads them to believe that scams can be pulled on others, but not themselves. Goh, head of the Psychology department at HELP University, told FMT this was one reason why initiatives such as awareness programmes do not work as deterrents. People may think: ‘It can never happen to me’ or ‘It’s so obvious’, but everyone is equally at risk if they are not careful
Psychologist Scams Self-Serving Bias Awareness Programmes Threats
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