This comes as its social media accounts have become inundated by complaints about high bills.
National energy provider Tenaga Nasional Berhad has appealed to disgruntled users to take their complaints to its Kedai Tenaga customer service centres.
In a statement today, TNB said it had taken note of the dissatisfaction and promised that each complaint will be attended to accordingly provided they are submitted in person. “Thus, TNB seeks cooperation from affected users to deal directly with their nearest Kedai Tenaga. User data can only be accessed at Kedai Tenaga.
“In the event of overcharging, TNB promises that the amount in excess will be credited to bills in the following month,” it added.
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