The removal of Commissioner Keith E. Bell came after Bell led the board’s questioning about a billing system that has soared in cost.
. However, they said they agreed with Alsobrooks that WSSC Water needed a “clean slate,” especially as the utility is seeking a new general manager and bond-rating agencies eye its financial stability.“We don’t have the ability to sift through all of the details and make a definitive determination as to who’s wrong and who’s right,” council member Mel Franklin said. “What is clear is that the relationship between the county executive and one of her appointees has broken down.
Jared McCarthy, the county’s deputy chief administrative officer, said Bell and Reid’s relationship had deteriorated over the past six months. He said county leaders questioned the “manner” of Bell’s inquiries of WSSC Water staff during a February public meeting. Bell, a federal administrative law judge, said he grew concerned last fall, when he learned nearly 20,000 calls to the utility’s customer service center had gone unanswered in October. That was after WSSC Water had urged customers who had fallen behind on bills during the pandemic to contact the utility to set up a payment plan or risk losing service.
He said he’s also concerned that two employees who spoke up about the billing system’s problems have been terminated.Why WSSC Water spent hundreds of thousands of dollars on its 'rebranding'
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