Instead of providing support and advice, netizens urged the woman not to escalate her complaint with the airline.
and delaying flights, this time, netizens sided with the company when a pregnant woman complained online about missing her flight “due to the airline changing the flight time without proper notification.”
This oversight led to them missing their flight and incurring significant expenses for a new flight, hotel accommodations, and transportation, while also wasting an entire day. She then asked others in the online community, “Has anyone successfully escalated a complaint with Scoot? How did you do it? Is it worth pursuing further for a budget airline, or am I wasting my time?”
Some also pointed out that “everyone” receives promotional emails, so missing the airline’s notification shouldn’t be used as an excuse. As a solution, they suggested that she should filter these emails next time. This way, when an important email arrives, she won’t have difficulty finding or noticing it.
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