Prasarana Malaysia has taken several measures to improve safety and crowd control at MRT stations after a recent congestion incident went viral. Steps include redeploying Auxiliary Police and monitoring passenger density more closely.
Prasarana Malaysia Berhad ( Prasarana ) has enhanced its standard operating procedures for managing passengers, especially during peak hours, following a congestion issue at the Pasar Seni MRT station that went viral on social media. To prevent a recurrence, Prasarana has redeployed Auxiliary Police personnel to critical areas such as platforms and escalators, and increased monitoring to assess passenger density.
Additionally, MRT Kajang Line services will be enhanced with an increase in trains from 39 to 42 by March 2025, and train frequency will be improved with intervals reduced from four to 3.7 minutes
Prasarana MRT Auxiliary Police Passenger Management Congestion Kajang Line
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