Residents in the Graystone neighborhood of San Jose say their power keeps going out and PG&E has left them in the dark about why it's happening.
In one San Jose neighborhood, thousands of PG&E customers say their power keeps going out and the utility has left them in the dark about why it's happening.
The most recent outage in the Graystone neighborhood happened Monday night and it impacted more than 3,000 customers. PG&E said the outage was caused by a tree hitting a power line and triggering an automatic shutoff of nearby power lines. In a statement, the utility said,"Our Enhanced Powerline Safety Settings have proven very effective in preventing ignitions that could lead to wildfires…PG&E is working hard to reduce the outages and increase the resources available to affected customers."
Residents said they understand the need to prevent fires, but they question why they've had to face so many blackouts and if they were all necessary.
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