If you pay with a debit card for a service or product that is never received, you are at the mercy of your bank.
Wow Air said it has ceased operation and that all its flights have been cancelled. By Michelle Singletary Michelle Singletary Personal finance columnist Email Bio Follow Columnist April 2 at 5:16 PM My daughter came rushing into my office last week in despair.
"I feel swindled," my daughter said."How could the airline take my money knowing they may be going out of business?" Wow Air's collapse, while awful for travelers who'd paid for upcoming flights, is a good opportunity to remind you of the difference between credit cards and debit cards. "One important note is that 60 days starts when the bill with this charge was/is sent to the consumer," Gruenwald adds. She recommends the following language when disputing the charge:"The item was not delivered as agreed."
And just because you dispute a credit card charge doesn't mean you get an automatic refund. The FTC has additional information related to disputing billing errors when you pay with a credit card at www.consumer.ftc.gov. Search for"Disputing credit card charges." "Credit card calls will go to the credit card dispute team, and debit card calls will go the debit card dispute team," said Tom Kelly, a spokesman for Chase."We will process the claims as services not received and submit them to the bank or company that processed the purchases for Wow."
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