The co-founder of an online luxury scent subscription service has said that the company has officially shuttered operations, even as police are investigating the company over complaints of wrong charges and unfulfilled orders. Mr Christian Kwok, one of the two founders of...
The co-founder of an online luxury scent subscription service has said that the company has officially shuttered operations, even as police are investigating the company over complaints of wrong charges and unfulfilled orders.
Mr Kwok said then that parts of the company had been acquired, and that I’vre was no longer accepting new orders after its clearance sale and was focused on fulfilling existing orders. The 42-year-old management executive added that I’vre said it did not have sufficient stock to fulfil her orders and promised to refund the payments within seven working days from the day the orders were cancelled.
The customer has also applied to cancel the debit card used in the transaction, and lodged a chargeback with the bank. In his reply to ST’s queries on May 6, Mr Kwok cited internal issues within the company which made “the entire process... messy”. For instance, there was a lack of manpower to handle order fulfilment and customer inquiries.
Mr Kwok said that while he empathises with customers who have posted negative comments online about I’vre, he is disappointed by posts from netizens that allege “the company was made to scam customers”.
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