Being empathetic, agile and flexible will be the keys to survival.
The pandemic has been a true learning experience for very seasoned industry leaders, resulting in a completely new set of rules and priorities for their employees and businesses.
Joey Zwillinger of Allbirds said that the pandemic is stressing everyone and he is trying to be an “empathetic leader” by recognizing the “emotional baggage” his staff, suppliers and customers are enduring. “The toughest decisions are behind us,” he believes. “Let’s not early high-five, but the veil of uncertainty has lifted a little bit.” He said that looking at what happened in Asia and Europe can provide a “bellwether for what’s ahead and we now feel more confident making decisions.”Sullivan said that even when the virus threat is behind us, it will have changed some things permanently, including the rise of e-commerce, the importance of innovation and the lasting impact of working from home.
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