Furthermore, 51% expect online sellers to provide a free return policy, indicating a strong desire for convenience and flexibility in the online shopping experience
SINGAPORE: Free shipping has emerged as the most important factor for Singaporean consumers when shopping online, according to a recent survey conducted by Shopify.
This preference underscores the importance of shipping costs in the decision-making process of online shoppers in the city-state. .More than half of the shoppers surveyed emphasized the importance of knowledgeable staff and adequate product stock levels, suggesting that traditional retail still holds significant value for consumers who seek in-person shopping experiences.Additional insights from the survey revealed that 44% of Singaporean consumers want retailers to provide an estimated delivery date for their online orders. This reflects a demand for transparency and reliability in the delivery process.
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