Some customers look to switch providers after puzzling responses and ‘less than helpful’ service
“I have contacted them several times and they could not confirm if my data was part of the attack or not,” one customer said on Monday. “Speaking with them this afternoon, my account is flagged as being compromised. Yet still nothing.”
“Their chatbot couldn’t understand what I was asking about, which didn’t help things. Once I got through to a rep, they didn’t offer much help.” A chat message said: “While reviewing the account we can see flash notes on the account and we are suspecting that your accounts has been the victim of cyber-attack but I would say nothing to worry about anything here because the moment we get to know that there has been cyberattack … we immediately took action to block the attack.”
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