Op-ed | Making New York City Transit 'Safer, Faster, Cleaner'
So how do we deliver? On safety, we’re installing security cameras inside subway cars, building on the 10,000+ devices we already operate in stations systemwide, and installing better lighting and tactile warning edges on platforms.
Priority two is improving service delivery. Tracking outcome-based performance metrics will be our obsession through tools like SubStat, BusStat and ParaStat. The Speed Team is going to be looking at ways to cut down on subway Customer Journey Time, and we’re going to work with the City Department of Transportation to expand Automated Bus Lane Enforcement and Transit Signal Priority to get buses moving faster.
Then there’s cleanliness. When I came in as president of Transit, we launched a new station refresh program where we take advantage of planned closures to do deep cleaning and tackle some of the more visible problems at stations, like broken lightbulbs, tile stains and the like. We’re holding ourselves to a higher standard of cleaning – a quick sweep and Windex isn’t going to cut it.
This has helped us increase weekend on-time performance from 80% in August to 83.5% in September, just in time for our highest Saturday ridership since COVID, when more than 2.4 million people rode the subways on Oct. 22. Great progress, but we want to push even higher.
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