The online counseling service BetterHelp agreed to return $7.8 million to customers to settle for sharing health data it had promised to keep private — including information about mental health challenges — with companies including Facebook and Snapchat
The proposed FTC order announced Thursday also limits how the California-based company may share consumer data in the futureThe online counseling service BetterHelp has agreed to return $7.8 million to customers to settle with the Federal Trade Commission for sharing health data it had promised to keep private — including information about mental health challenges — with companies including Facebook and Snapchat.
The proposed FTC order announced Thursday also limits how the California-based company may share consumer data in the future. BetterHelp said the settlement was not an admission of wrongdoing and that the behavior for which it was sanctioned is standard for the industry. Samuel Levine, director of the FTC’s Bureau of Consumer Protection, however, said BetterHelp betrayed consumers’ most personal health information for profit.“When a person struggling with mental health issues reaches out for help, they do so in a moment of vulnerability and with an expectation that professional counseling services will protect their privacy,” Levine said in a statement.
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Share your experience with BetterHelpWe are seeking individuals to share their experience using BetterHelp. All replies are confidential, and we won’t use your information without contacting you first. If interested, please fill out this form:
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