At a city committee hearing on Wednesday, representatives from the Department of Social Services failed to provide answers on staffing needs.
SNAP, are waiting beyond the federally required 30-day deadline. Cash assistance processing rates were worse, with 7 out of 10 applicants experiencing delays, according to the Mayor’s Management Report released earlier this month.
Marricka Scott-McFadden, the DSS deputy commissioner for intergovernmental and legislative affairs, said the agency is deploying workers within the department, offering voluntary overtime on nights and weekends, and has hired more than 700 new workers this year. But workers who sort through applications blamed a new system the social services agency began using in 2019 to process SNAP benefits for causing technical glitches and limiting how many cases they can process in a day.
DSS officials said that as of Aug. 31, about 30,000 households were waiting more than 30 days to receive cash assistance or SNAP benefits. Of those, 4,000 were waiting more than two months and 300 were delayed by more than 90 days, according to additional numbers provided by the Legal Aid Society.
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