In January 2022, Sarah's mother, Kim, signed a contract with Veteran K9 which operates out of the state of Tennessee.
Sarah is reliant on a wheelchair however and wants more independence.They paid a $2,000 deposit then $200 monthly until they paid in full for a service dog that fit Sarah's needs. Veteran K9 also promised sessions to help train the dog.
Sarah says Veteran K9 offered them a refund, but she and her family decided to let them keep the money. They were now paid in full and expected the service dog. However, a year later, Sarah reached out to the Let Joe Know team because they'd received promises but no dog. Let Joe Know volunteer, Madina, got to work and requested a partial refund from Veteran K9, but it was never issued. That's when Madina tried something else. Since the family paid with a card, she helped them file a case with the bank.
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