Fewer than 2% of calls lead to a 911 referral, and fewer than half of those are done without the caller’s consent, the hotline’s executive director said.
, has been criticized on social media since its launch earlier this month as being too closely tied to the 911 system it’s supposed to be an alternative to, with some mental health activists discouraging people from calling it.
The hope is that the new three-digit Lifeline number will be easier to remember in times of crisis than the 10-digit National Suicide Prevention Lifeline and that it will provide a response from qualified mental health professionals, rather than the law enforcement or emergency services response of 911 calls.
“I haven’t called first response in years because I believe listening and keeping people out of an emergency department is the best response, especially if we can help them find that support system and safety plan,” she said. “It’s not exactly a place where nuance and the gray area in between the extremes are readily discussed,” he said.
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