The Ministry of Tourism, Arts and Culture (MOTAC) is reviewing the requirement for umrah operating companies to provide a bank guarantee of at least RM250,000. The ministry aims to finalize and enforce this policy as soon as possible to protect the interests of Malaysian umrah pilgrims. MOTAC also emphasized that licenses will be revoked immediately for companies that fail to meet the minimum requirements and that they are committed to taking strict action against negligent or irresponsible operators.
: The Ministry of Tourism , Arts and Culture is currently reviewing the requirement for umrah operating companies to put up a bank guarantee of at least RM250,000.
The bank guarantee for umrah operating companies is a requirement in the Tourism Industry Regulations under Act 482.“For example, when fraud occurs, funds from this bank guarantee will be used to compensate the affected victims,“ according to the statement. The ministry stressed and reiterated its commitment to protect the interests of Malaysian umrah pilgrims by imposing strict action against any operating companies that fail to comply with the stipulated requirements and regulations.
MOTAC said a total of 135 victims from various backgrounds came to MOTAC in Putrajaya yesterday to complain about operators who failed to manage their Umrah trips.Previously, MOTAC had held an engagement session with representatives of Umrah Operators Association, namely the Association of Bumiputera Tour Operators , the Association of Travel and Tourism Agents and the Association of Umrah and Hajj Travel Agencies .
MOTAC Umrah Bank Guarantee Regulations Tourism
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