ST understands that more than 1,000 students from at least five MOE schools were affected.
Those who could not get their devices restarted due to the glitch had to go back to using pen and paper for note-taking and class assignments.
Those who could not get their devices restarted because of the issue with the Mobile Guardian app had to go back to using pen and paper for note-taking and class assignments. From as early as July 30, some students reported that they could not turn their iPads on or switch them off, while others could not connect to Wi-Fi and received the following error message: “Guided Access app unavailable. Please contact your administrator.”
One 16-year-old Methodist Girls’ School student said that she and her classmates did not encounter any issues with their learning devices on Aug 2.
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