Microsoft is in an AI race with Google for the future of work.
new AI-powered Copilot
that shows off Copilot’s potential, but seeing Friedman demonstrate this in real time across Office apps and in Teams left me convinced it will forever change how we interact with software, create documents, and ultimately, how we work.Copilot appears in Office apps as a useful AI chatbot on the sidebar, but it’s much more than just that.
Microsoft has customized this Copilot system for every Office app, so there are different ways to command it. Friedman demonstrated to me how Copilot can help you write emails in Outlook, offering up short or long message drafts with options to change the tone. It even works in the mobile version of Outlook, which got me thinking about the ways this could speed up work on the go.
“It gets things right a lot of the time but not all of the time,” admits Friedman. “In the user experience we do things like put in affordances to not send something until you’ve read it, or to encourage you to try again, edit, and discard.”Microsoft also has a number of warnings inside Copilot that appear as you use it. In PowerPoint, you’ll see a message that says, “Content is generated by AI and might contain inaccuracies for sensitive material. Be sure to verify information.
“Everything we’re learning from Bing in preview is helping us mitigate those risks,” says Friedman. “We’re applying all that learning and thinking to Copilot as well.” Microsoft is also starting off small with its Copilot rollout. It will initially be available to just 20 businesses before Microsoft opens it up to more when it’s ready. Microsoft is also starting with enterprise customers first before rolling it out to consumers.
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