Mexico’s consumer protection agency says it will fine Ticketmaster after hundreds of fans were denied entry to Bad Bunny’s show in Mexico City on Friday.
While Ticketmaster has mostly used digital tickets in the United States since 2018, the company still uses a paper system in Mexico. Although its digital tickets arefrom “being screenshotted or photocopied and sold multiple times by unscrupulous resellers,” the paper tickets are easier to duplicate and falsify.
Hernández, who said she bought her ticket from Ticketmaster in February, had camped outside Azteca Stadium since Thursday morning, wearing a wide-brimmed hat and a giant costume shaped likein “Un Verano Sin Ti,” Bad Bunny’s latest album. After waiting outside for 30 hours, she said she was the 12th person in line when the doors opened. And that’s when the heartbreak began.
Hernández showed workers at the venue her receipt and Ticketmaster account. Then they called the bank to confirm the transaction. By 10 p.m., she had waited in five different lines and had her paper ticket verified multiple times — only to be told “if it doesn’t pass, it doesn’t pass,” she said. Around her, Hernández said, some concertgoers tried climbing over a fence while others had their tickets ripped in front of them; tearful sobs and angry cries rang out around her.
Although the stadium’s security didn’t initially let her through, Hernández saw “a total miracle” happen Friday night. The sobbing pleas she’d made on Instagram went viral — “People all over social media started demanding: Let the crying heart in!” she said. Westwood Entertainment, a music producing company in Mexico that was raffling a ticket, took notice and offered her a way in.
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