“We got this message from the hackers: 'pay $500 to get the [account] back,'' said Valerie Mayen of Yellowcake Shop Clothing Company.
CLEVELAND — Like a viral disease quickly spreading throughout the community, hackers continue to take over local business social media accounts.
Recently, Valerie Mayen and her business, Yellowcake Shop Clothing Company, had a hacker posing as her client take over their Instagram account and its more than 13,000 followers. Mayen told News 5 she had removed the recommended two-factor authentication behind her account since it became cumbersome for her handful of employees to keep posting on the account.Kate Randle, a public policy manager at Meta, told News 5 two-factor authentication, on top of limiting those who have access to your account, is critical for long-term protection.
“Sometimes it does take some time because we do want to make sure that you are an authentic user and that this isn't a hacker actually trying to gain access to a legitimate account,” Randle said. “So we certainly always want to do our due diligence to make sure that we are not providing access unnecessarily to folks while also making sure that we're doing everything we can to get those businesses back to their account and doing what they need to do online.
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