Southwest Airlines' 'meltdown' has ruined travel plans for thousands of people. Some stranded at Love Field just tried to stay positive.
The airline issued a statement on Monday, saying"with consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our customers and employees in a significant way that is unacceptable."
Passengers were not the only ones taking notice of the mess. On Monday morning the U.S. Department of Transportation“USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.”
Airline employees standing along the roped-off, zig-zagging paths seemed apologetic to those who walked by, but had nothing new to offer. “Was your flight canceled?” one Southwest Airlines employee asked a couple, each pulling a rolling suitcase behind them. “OK, yes, stay in this line then. I’m sorry about all this.”Kelly Dearmore
John Watson, his wife and two young children sat together on the second level of the terminal in the Love Landing, where they were waiting for the latest news on their flight’s status. The family was hoping to make it to Midland to see Watson’s father on Tuesday. The family trip began a couple of days ago in Thailand, where they live.
Watson had looked into Greyhound bus tickets and had even found a long-distance taxi available that would get his group to Midland for $600. He figured either of those options would be better than his elderly dad driving from Midland by himself to pick them up at Love Field.
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