Marlee Matlin calls out Delta Airlines on Twitter for its lack of accessibility for deaf and hard-of-hearing passengers.
If you want movies, you'll have to select to see what movies are captioned from a drop down menu.The Americans with Disabilities Act of 1990, which Matlin referred to in her tweet, provides civil rights protections to people with disabilities. Though the ADA guarantees individuals with disabilities equal rights to transportation, among other rights, it does not regulate air travel.
"The NAD has for decades advocated for new regulations and/or laws to mandate captioning on airplanes, as the Air Carrier Access Act lacks provisions to require captioning," Rosenblum wrote.DOT established the Advisory Committee on Accessible Air Transportation, which included disability advocacy organizations, airlines, aircraft manufacturers and content providers. After seven months of negotiations, the committee reached an agreement that all new in-flight entertainment systems must be capable of supporting closed captions. The agreement also mandated that aircrafts with inaccessible seatback in-flight entertainment systems must provide an alternative personal entertainment device with accessible comparable video content.
"Despite this agreement, the DOT has not followed through on any rulemaking that was to happen as a result of the agreement," Rosenblum wrote."Consequently, there is no mandate for airlines to caption their videos."Closed captioning technology for deaf and hard-of-hearing passengers started in 2008 with Emirates Airlines.
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