There should be no finder’s keeper unless the customer says, “keep the change.”
Is it illegal not to give customers their change?
However, the matter can quickly get out of hand if the customer requests their change, which is withheld. The post quickly went viral, and then Zus Coffee offered a 75-cent discount to its customers, which only brought more criticism. Netizens, including the affected customer, also believe that many people had their 5 cents taken from them unwillingly.At the same time, netizens feel the apology was poorly worded and sounded evasive and defensive.
Netizens are also unhappy that Zus Coffee appears to justify the cashier’s action while putting the onus on customers to use its app and go cashless.
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