Starting in 2025, social media and messaging platforms with over 8 million users in Malaysia will be required to obtain a new license. Cybersecurity experts emphasize the importance of balancing online safety with freedom of expression, highlighting the need for transparency and a fair review system to prevent overreach.
As Malaysia enters 2025, internet messaging and social media services providers with eight million or more users are mandated to hold an Applications Service Provider class licence (ASP (C) Licence).Cyber security specialist firm Novem CS CEO Murugason Thangaratnam said the new licence is required pursuant to the Communications and Multimedia Act 1998 for providers to make their services available in Malaysia .So transparency in its implementation is the key to its success.
” He said online safety and freedom of expression are not mutually exclusive, but jointly achieve harmony, and that the new licensing requirement could serve as a cornerstone for building trust in the digital space. Murugason emphasised that democracy thrives on the free exchange of ideas which enables the public to make informed decisions.“However, the ease of online communications has led to abuses such as cyberbullying, threats and the spread of extremist content, which should not be protected. “Online users are increasingly aware of the importance of safety. Most are willing to accept additional security measures, such as the need for additional licensing, provided their rights and privacy are protected.” Murugason said “overreach” is a pressing concern and may discourage some Malaysians from expressing their opinions online out of fear of surveillance or content takedown. “Social media platforms that are now accountable for moderating harmful content must navigate the fine line between removing illegal content and preserving lawful speech.” Hence, he said a balanced review system is critical to ensuring that platforms respect users’ rights while adhering to the new licensing requiremen
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