I’m not sure whether I’ve got any unclaimed Qantas flight credits. I haven’t looked, which is exactly what Qantas wants. Separating people determined to get their money from those who give up is a standard business practice, writes Peter Martin
I haven't looked, either because I'm too busy or can't be bothered. Which is exactly what Qantas wants. And not only Qantas. Separating out those people who are desperate or determined to get their money from those who give up is a standard business practice.Washing machine, fridge and computer manufacturers all do it. They sell their products for a standard price, and then offer a $200 or $400 "cash back" to buyers who fill in and send off a form when they get home.
That way they can sell to people who otherwise wouldn't have bought, while at the same time charging a high price to people prepared to pay it. They've arranged things so the two groups sort themselves out. Instead, it makes it really difficult to get money back. It requires phone calls, waiting on the line and fishing out old emails and customer codes.
When you get around to ringing it, you are subjected to an ordeal in which the operator gives you reason after reason not to unsubscribe, instead of acting on your request. You can insist, of course, but it takes time and effort.
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